Prepare Wi-Fi connection problems

If you're having Wi-Fi connectedness problems or come across an Wi-Fi icon with an exclamation betoken, effort the solutions beneath. After each solution, attempt to open a webpage on your telephone to encounter if the issue is fixed.

Step i: Check settings & restart

  1. Brand sure Wi-Fi is on. Then turn information technology off and on again to reconnect. Learn how to connect to Wi-Fi networks.
  2. Make sure Aeroplane style is off. And then turn it on and off over again to reconnect. Learn how to enable and disable Airplane fashion.

  3. Press your phone's ability button for a few seconds. So, on your screen, tap Restart .If yous don't see "Restart," press and hold the power push button for about 30 seconds, until your phone restarts.

Step 2: Notice the trouble type

  • Phone:Try connecting to the Wi-Fi network with another device, like a laptop computer or friend's telephone. If other devices can use the network, the problem is about likely with your phone.
  • Network:Check whether your phone tin can connect to another Wi-Fi network, like at a friend's business firm or a public network. If your phone can connect elsewhere, the problem is most likely with the network.
  • Internet:If your phone connects to the Wi-Fi network just you still take no net, the problem is virtually likely with your internet connexion.

Step iii: Troubleshoot past problem type

Phone

Check for trouble apps

The problem can be from an app that you downloaded. To find out, restart your phone in safe way.

  1. Plough on safe way. Larn how to turn on safe manner.
  2. Endeavor connecting to the Wi-Fi network over again.
  3. Bank check if the Wi-Fi connection works in prophylactic mode.
    • If the Wi-Fi connection works in safe style, a downloaded app is virtually likely causing the issue.
      • To go out safe mode, restart your telephone.
      • Uninstall recently downloaded apps ane by one. See whether the connection works.
      • Later on yous remove the app that's causing the problem, reinstall the other apps.
    • If the Wi-Fi connection doesn't work in safety mode
      Likely, there's a problem with the Wi-Fi network or net connectedness.

Tip: Airplane manner is automatically turned on when yous enter safe mode. Nosotros recommend turning airplane manner off in club to go along using features such as GPS, Wi-Fi, and making telephone calls.

Cyberspace & network

Restart the router & modem

If the Wi-Fi router and modem are yours, try turning them off and then on again.

  1. Unplug the router and modem's ability cords from the ability outlet for xv seconds.
  2. Plug the power cords back in.
  3. Cheque that all cords and cables are secure at both ends.
  4. Wait a few minutes, until the lights on the modem and router are working right. (See the device transmission or manufacturer's support site.)

If the lights aren't working right, y'all could have an result with the modem, router, or net connection.

Contact the network ambassador or your Internet Service Provider. For example, there could be a service outage, or they could need to reset your connexion.

Sign in to a public network

Important: Public networks, like at cafes or airports, often take a webpage for you to complete. If yous sign in or accept the terms, the public connection should work.

If you don't run across an authorization folio after you lot connect to a public network:

  • Check for a notification that asks you lot to sign in.
  • Open up a new page in a new window.

If those steps don't piece of work, endeavour restarting your connection to the network:

  1. Open your phone'south Settings app.
  2. Tap Network & internet And thenInternet.
  3. Impact and hold the network name. TapForget.
  4. Turn Wi-Fi off then on again.
  5. On the list, tap the network name.
  6. You'll get a notification to sign in. Tap the notification.
  7. To connect to the network, concur to the terms.

Wi-Fi hotspot

Check that hotspot is on

  1. Open your phone's Settings app.
  2. Tap Network & internet And thenHotspot & tethering.
  3. Tap Wi-Fi hotspot.
  4. Plough on EmployWi-Fi hotspot.
    • If it was already on, plow it off so on again.
    • If your phone hasn't had a hotspot earlier, first tap Set up Wi-Fi hotspot.

Tip: For more info, larn more nearly hotspots and tethering.

Contact your mobile carrier

Important:Not all mobile service providers work with mobile hotspots.

If you have issues, check with your carrier. Inquire whether your phone can connect to mobile hotspots and whether they're in your information plan.

When you reconnect

When you reconnect, check for the latest system update. Updates can bring improvements that help set bug. Acquire how to cheque and update your Android version.

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